Facebook removals

Remove Facebook reviews, posts and group posts

Most of what we remove on Facebook is posts, several of them in Facebook groups, not only Recommendations on a Page. We file the ones you choose with Meta under its own rules, and Meta decides. You pay for the ones that come down.

Send us the link

You see the price first
No subscription

Yes or no

How a reviewer recommends a Page, with no stars

5 reviews

Needed before Facebook shows a Page rating

Why one bad Facebook review matters.

A Facebook review is a Recommendation: the reviewer answers yes or no and writes a post on your Page’s Reviews tab. Meta says a Page’s rating comes from those reviews and Recommendations, shows only once the Page has at least five reviews, and counts only the ones shared publicly (Meta’s help page). Meta also says it does not verify that a reviewer bought the product or used the service.

Most of what we remove on Facebook is not a Recommendation but a post, and several of those posts were in Facebook groups (TrustReviews data, October 2026). A post in a group or on someone’s profile never appears on your Reviews tab, so turning Recommendations off does nothing about it. For the short answer on what can come down, read can you remove Facebook recommendations and posts.

What we file under Facebook’s own rules.

Facebook removes Facebook reviews that break these rules. A Facebook review that breaks none of them usually stays up.

Not a real experience

Meta’s help page on recommending a business says a Recommendation should focus on the product or service, be based on the reviewer’s own experience, and not come from anyone who manages the Page. A typical breach is “never been there, but…”, or a review about a news story, a political view or a personal feud.

Inauthentic Behavior

This Community Standards policy bans fake accounts, Pages and groups, and networks that use false identities to mislead. On a Page, that looks like a run of “doesn’t recommend” posts from profiles with no history, or one person posting from several accounts.

Spam

Meta’s Spam policy covers posting at very high frequency, repetitive content and links that promise one thing and deliver another. It covers the same post pasted into one local group after another.

Bullying and Harassment

This Community Standards policy covers posts that target a person rather than describe a business. Abuse aimed at a named owner or employee, or posts written to shame them, fall under it.

Privacy Violations

Meta bans sharing other people’s personal phone numbers, full private home addresses, ID numbers, and medical information from official records. A post that gives a staff member’s home address or phone number breaks it.

Hateful Conduct and threats

Meta’s Hateful Conduct policy covers attacks on people for traits such as race or religion, and its Violence and Incitement policy covers threats. A slur, or a threat against you, your staff or your premises, falls under them.

What stays up, and what we do not do

We file the Facebook posts and Recommendations you choose, and Meta decides each one. A review that describes a real experience and breaks none of these rules usually stays up, however harsh it is. Meta’s help page says an older review that is only a star rating cannot be reported at all. No one can guarantee every post comes down, because Meta makes the final decision on each one. We do not contact reviewers, ask Meta who wrote a post, or post or buy reviews. We do not use methods that break Meta’s rules, because removals won that way get reversed later.

How to report Facebook reviews yourself.

Anyone with a Facebook account can report a Recommendation, a post or a group post at no cost. Meta checks each report against its Community Standards and decides. You cannot delete another person’s Recommendation from your Page yourself.

1To report a Recommendation, open your Page and click Reviews under Details, below the cover photo. Click See all next to Recent reviews, then Options on the review, then Report post (Meta’s steps).
2To report any other post, photo or comment, use the Report link next to it. Meta says this is the best way to report abuse or spam (Report content on Facebook).
3In a group, you can report a post or comment to the group’s admins, who moderate that group, or to Facebook, which checks it against the Community Standards. To report the whole group, open it, click Options below the cover photo and select Report group (Meta’s steps).
4If you cannot see the post, for example in a private group or because the poster blocked you, Meta suggests asking a friend who can see it to report it. Give them the link and screenshots (Meta’s help page).
5Meta sends its decision to your Support Inbox. If it keeps the post up, you can request another review from that message, and some decisions can then go to the Oversight Board (Meta’s help page).
6To hide every review instead, open your Page’s Settings, then Page and tagging, and turn off “Allow others to view and leave reviews on your Page?”. Meta says this removes the rating and the reviews from your Page, good ones included (Meta’s steps).
7For a false statement of fact, Meta has a Defamation Reporting Form. Meta says it cannot act on that form without a court order that finds the content unlawful. For a photo or video that breaks someone’s privacy, use Meta’s privacy violation reports. This is general information, not legal advice.

Sources

How Facebook removal works, step by step.

one

Send us the links

Paste the link to each Facebook post, group post or Recommendation into the chat. We do not read Facebook Pages automatically, so we work from the links you send.

two

Agree the price first

Your account manager confirms the price and the terms for each post or Recommendation with you before anything is filed. You pay for the ones that come down.

three

We file each one with Meta

We screenshot each post before work starts. Our filing team files each one with Meta under the rule it breaks, and Meta decides.

four

A person confirms each removal

A person checks every removal before we count it. We email you the post and its before-removal screenshot. If a removed post comes back, we file it again at no charge.

We file all your bad reviews.

You pay for the ones that come down. On Google, you see the price and accept the terms in the app before anything is filed. For other sites, your account manager agrees the price with you first. No one can guarantee every review comes down, because the platform makes the final decision on each one.

Price first

You see it before anything is filed

No subscription

No monthly fee for removals

Monitoring included

Daily Google review alerts with your first removal

Facebook removal, an example.

Independent auto repair shop, Tampa

After a dispute over a towing bill, a man posted about the shop in two neighborhood groups. The shop then got nine “doesn’t recommend” posts, seven of them from profiles with no history with the shop, and its Page score fell from 4.7 to 3.9.

The owner sent us all nine and chose to file every one. Meta removed eight: the seven from profiles with no history with the shop, and one that named and insulted a mechanic. The ninth, a customer’s complaint about the bill, stayed up, and the owner replied to it.

3.9 → 4.6

Page score

Real Google reviews we’ve had removed.

Each one now reads “This review is no longer available.” Business names are blurred for privacy.

A Google review that now reads: This review is no longer available

What every client gets.

Every review tracked

The TrustOS portal shows each review as Waiting to be sent, Being worked on, Removed, Could not be removed, or Stopped.

An email before any charge

Before we charge for a removal, we email you the review and the amount. If something looks wrong, reply to that email.

Refiled if it comes back

A platform can restore a review it removed. If that happens, we file it again at no charge, and we never bill you twice for the same review.

Daily monitoring

We read every Google profile you connect about once a day. One email lists the new 1 and 2 star reviews across all your profiles. It comes with your first removal.

A named account manager

One person looks after your account and answers your emails and texts, Monday to Friday, 9am to 5pm ET.

A planning call for 10 or more

If you have 10 or more bad reviews, the app offers a free 15-minute planning call with your account manager.

Our clients, in their own words.

Screenshots of messages clients sent us. We keep every client’s work confidential.

Chat message from a client saying their Trustpilot score has climbed since the fake reviews stopped

Client message saying the team removed fake reviews that were dragging down their Trustpilot page

Chat where a client thanks the team for getting fake reviews off Trustpilot, with the score up from 3.2 to 4.7

Client message saying fake Trustpilot reviews that hurt their business were removed

Message from an online store owner whose fake Google reviews were cleared, marked successfully removed

Trustpilot rating before and after, 3.3 and 4.5 stars, with the client chat about the new score

Client messages saying a video was removed and the YouTube videos hurting their business no longer show

Client message about a fake Google review the team removed, marked successfully removed

Chat where a client says their fake Trustpilot reviews are gone and the score went from 3.5 to 4.5

Chat where a client thanks the team for removing unfair reviews

Client message saying fake guest reviews on Airbnb were removed, marked successfully removed

Chat where a client thanks the team for removing irrelevant Trustpilot reviews, with the score up from 4.0 to 4.7

Client message saying a two-year-old Reddit thread about their company was removed, marked successfully removed

Chat where a client thanks the team for sorting out fake Trustpilot reviews from competitors

Message from a salon owner whose two fake Google reviews were removed, marked successfully removed

Client message saying their Trustpilot score rose above 4 and their support team gets fewer questions

Questions about removing Facebook reviews

Should I turn off Facebook Recommendations?

Only if you accept losing every review. Meta says turning Recommendations off removes the rating and all reviews from your Page, the good ones included, and that Recommendations make a business easier to find in Facebook search. It also does nothing about posts in groups or on profiles. Reporting the posts that break Meta’s rules keeps the rest of your reviews.

How do I get a post about my business removed from a Facebook group?

Report it to the group’s admins, to Facebook, or both. The admins moderate their own group. Facebook checks the post against its Community Standards and sends its decision to your Support Inbox. If the group is private and you cannot see the post, Meta suggests asking a friend in the group to report it with the link and screenshots.

Will the person who posted know I reported them?

Not from Meta. Meta’s help page on reporting abuse says that when it contacts the person who was reported, it does not include any information about who filed the report. We do not contact reviewers or posters either, and we never ask Meta who wrote a post.

Does Facebook check that a reviewer was a customer?

No. Meta says it does not verify that people bought the product or used the service they recommend. Its help page asks that a Recommendation be about the product or service and based on the reviewer’s own experience. A review from a fake account can come down under Meta’s Inauthentic Behavior policy.

What if a Facebook post says something false about my business?

Meta defines defamation as a false statement of fact that harms someone’s reputation, and it has a Defamation Reporting Form for it. Meta says it cannot act on that form without a court order. A post that attacks a named person can also break the Bullying and Harassment policy, which you report with the normal Report link. This is general information, not legal advice.

What if nothing comes down?

You pay for the ones that come down. The platform decides on each review, and a review it keeps up shows as Could not be removed in your TrustOS portal.

What if nothing comes down?