Terms of Service

1. Who we are and how you agree

These Terms cover the TrustReviews websites, accounts, subscriptions, and review services, including the TrustOS product, operated by ECOM GEN LLC, trading as TrustReviews, 1507 Lampman Ct, Cheyenne, WY 82007-3341, United States ("we" or "us"). You must be at least 18 and authorized to act for the business you represent.

You accept an agreement by checking its acceptance box or selecting a clearly labelled acceptance button next to the terms. Merely visiting a page or receiving an email does not authorize a purchase. Subscription enrolment, removal orders, Protect, and changes that increase authorized charges require affirmative acceptance of the terms shown.

These Terms and your accepted checkout, platform authorization, or removal order form your agreement. The specific accepted offer controls its price, billing interval, scope, and limits. Existing accepted agreements and accrued rights are not changed retroactively. The monthly benefit in section 3 applies to the older $99 membership plan described there; it does not replace a different existing plan without your agreement. The September 7, 2026 benefit rules apply to new acceptances; an earlier express promise of reserved coverage or additional complimentary work is honored as recorded.

2. Clear prices and agreement records

Before you accept, we show the applicable price, currency, taxes, scope, and maximum authorized charge. For subscriptions we show the amount per billing period, renewal frequency, trial end and first charge where applicable, and how to cancel. Recurring subscriptions have a limit per billing period, not a fixed lifetime total.

For removal orders we show the candidate reviews, number of successful removals requested, price per chargeable removal, and maximum total charge. For Protect we show the limit and maximum charge for each stated monthly period. Separate accepted orders and subscription fees are additional to each other; an order cap is not a cap on every purchase you make.

We record the accepted terms and their version, your acceptance and the commercial details shown. We email a confirmation of each agreement or accepted change, including its terms and applicable price and maximum charge. You can request a copy from support. An email receipt does not increase your authorization. Keep your contact details current and contact us if a confirmation is missing.

You confirm that you are authorized to use the payment method and to approve charges for the customer business. Electronic acceptance records can be used as evidence of the agreement, alongside the order, payment, and service records. They do not prevent you from raising a genuine dispute.

3. Your $99 first removal

The one-time TrustOS first removal costs US $99, plus taxes disclosed at checkout, paid once with no subscription or renewal. It covers your first confirmed review removal at no additional removal fee, together with your TrustOS workspace and monitoring, and it does not expire. We file all your 1-star reviews. You choose how many come down. When you send your first request, up to 2 more at $99 each, paid then. After that, $299 each, charged only when one is gone. Its money-back guarantee is described in section 6.

Older plans. The optional TrustOS included-removal membership costs US $99 per billing period, plus taxes disclosed at checkout. The billing period follows the subscription schedule shown at checkout. The platform, review tracker, and the ability to use Protect are available without this membership; chargeable removals still require their own accepted authorization. The US $99 membership fee is not a total cap on separately authorized removal charges. In this plan, a "month" means that billing period, not a calendar month. Any free trial, its length, and the first charge date are shown before acceptance. Unless cancelled before the next charge, the subscription renews automatically using your authorized payment method.

Each successfully paid billing period includes one eligible confirmed review removal at no additional removal fee. We check for and use an available benefit when our staff confirms a removal, in confirmation order across your account, whether the result comes from an individual order or from Protect. Opening, approving, assigning, or submitting a case does not reserve a benefit. If more than one removal completes, only one can use that period's benefit. Any other confirmed result is chargeable only under its separately accepted order and limit.

The first included-removal period begins with the trial: the first free removal offered at signup is this same benefit, available before the first subscription charge. The first subscription charge funds the initial benefit period and does not create an extra included removal. If the first removal is confirmed before your first subscription payment, that first paid period's benefit has already been used. If it is confirmed in a paid period, it uses that period's available benefit. A historical agreement that expressly reserves a free outcome for a particular order remains binding. New orders do not reserve this benefit: an outcome uses the benefit available at confirmation.

An unused paid-period benefit expires when that billing period ends. It does not accumulate, roll over, or have a cash value. A case still in progress at expiry has no reserved credit: at confirmation we check the then-current paid period. Removal is not guaranteed; the membership fee buys the stated included-removal benefit for that period, not a guarantee that a review will be removed. Subject to your accepted offer and mandatory rights, an unused benefit does not entitle you to a refund.

Cancellation stops future renewals and future benefits. It does not take away an unused benefit for the remainder of the already paid period or reverse coverage already applied to a confirmed removal. An unpaid renewal creates no new benefit but does not itself remove platform, tracker, or Protect access. A later cancellation, refund, or failed renewal does not create a new removal charge for an outcome already recorded as included. Any subscription fee already validly due remains a separate obligation.

4. Removal work and charge limits

We provide monitoring, review management, policy-based removal submissions, and related tools for the platforms stated in your order. You authorize us to use the submitted information and contact the relevant platform for that work. We are independent of those platforms and are not a law firm. We cannot guarantee removal, timing, ratings, or permanent absence.

A chargeable removal is earned only for a confirmed result within your accepted scope and charge limit. Unsuccessful attempts have no removal fee. Included removals have no separate removal fee. We may group confirmed results into one invoice with separate lines, but grouping does not increase an accepted cap. Further paid scope requires a separate acceptance.

With individual orders, you approve the reviews and requested number of removals. In your first request we file all your 1-star reviews. After that, reviews that already exist are attempted only when you select them and accept an order. With Protect, you authorize automatic work only on new reviews within the scope, monthly limit, and maximum charge stated in the Protect agreement, until you withdraw that standing authorization. Under Protect a review is new when our monitoring first sees it after you accepted the Protect agreement, whatever its publish date, and it is attempted automatically only when it is rated two stars or fewer and room remains under your monthly limit. Reviews already in your portfolio when you accepted are existing reviews and are never attempted automatically. Existing reviews are never automatically submitted merely because you enable Protect or purchase a membership. Existing orders retain their own accepted limits; a changed limit is a new agreement and does not silently increase them. A proposed replacement order does not change or stop the original order before you accept it. The replacement identifies the original order and the new scope and maximum. Acceptance replaces only eligible unworked scope; if the original changes or a result is reported before acceptance, a fresh proposal is required.

A confirmed removal means the specific review is no longer publicly accessible at its recorded platform location, supported by a verification record and staff confirmation. Outages, login or geographic restrictions, ranking changes, or simply editing or moving a still-accessible review do not count.

While our work on a review is open, you will not hire or instruct another provider, or ask anyone else, to remove or report that review, and you will not report it for removal yourself, unless you first tell us in writing and stop our work on it. Our work on a review is open from when it is accepted into an order or started under Protect until we confirm the result, close it without success, or your stop request takes effect under section 5 and your accepted agreement. If the review is confirmed removed while our work is open, the removal counts as our result under your accepted order or Protect agreement, including for its fee, credit, and removal limit. You may not avoid or reduce that fee or credit by claiming that another provider, you, or anyone acting for you caused the removal.

We can charge the authorized payment method after confirming an eligible paid result without a second approval, within the accepted maximum. A result beyond your accepted number of confirmed removals is never an extra charge. A later repost or reinstatement does not by itself reverse a correctly earned charge, subject to any accepted guarantee and mandatory rights; if we deliberately reverse a confirmation, we record it as a new entry and never charge twice for the same review. You can request the outcome evidence or challenge a charge through support.

An individual order ends when its requested number of confirmed removals is reached, we close the remaining work without success, or you stop it. Partial success is billed only for the chargeable confirmed removals achieved, within the accepted maximum. We email the result and an itemized invoice or receipt identifying the order, review, amount, currency, and whether an included removal was applied.

5. Cancellation and stopping removal work

Cancel future subscription renewals through your billing settings or by contacting support. Cancellation ends future renewals and preserves the included benefit for the already paid period. It does not remove access to the platform, tracker, or Protect. It does not by itself stop removal work you have authorized, turn off Protect, cancel accepted orders, cancel invoices, or undo coverage already applied. Tell us expressly if you also want that work or Protect stopped.

To request that removal work stops, email support with your account and the reviews or orders concerned. Staff review the affected work, stop further instructions, record the decision, and confirm the action taken and your remaining liability. We process requests promptly, but sending an email does not itself change the work status in the platform or recall a submission already sent to a third-party platform. Such a submission may still produce an outcome. Any expressly accepted response deadline or withdrawal right in an earlier agreement remains binding for that agreement.

A stop request does not authorize additional fees or increase your accepted limit. Whether an outcome is chargeable is determined by the accepted agreement, the timing and evidence of the result and the stop request, and any mandatory withdrawal rights. Our processing time does not override those rights. Charges already validly earned remain due, subject to your right to dispute an error. Stopping included work does not itself create a removal fee or a new benefit after the paid period expires.

There is no separate cancellation fee for stopping a removal order. An unfinished submission or an unverified report alone is not a confirmed result and is never charged. Turning off Protect stops new automatic scope and closes reviews we had not started on; results awaiting verification and confirmed results stay on record. Cancelling one order does not cancel other orders or standing Protect authority unless your request also covers them; you can ask us to stop all removal work.

A renewal cancellation received before the renewal is due takes effect for that renewal even if our response comes later. Contact support if a renewal is processed contrary to a timely cancellation so we can investigate and correct an error.

• Support: support@thetrustreviews.com

6. Refunds and billing questions

Your accepted offer and applicable law determine refund rights. The one-time TrustOS first removal carries a money-back guarantee: if none of the reviews filed in your first removal request comes down within 21 days (3 weeks) of filing, the US $99 is refunded on request. That refund does not close your account or cancel removal fees you separately accepted. Other offers have no money-back guarantee unless their accepted terms say so. Any existing express refund promise remains binding; these Terms do not replace it with a new deadline or refund policy. Subject to those rights, cancellation, an unused included-removal benefit, or an unsuccessful removal does not itself create a refund entitlement, because unsuccessful removals are never charged and the membership fee buys the stated period benefit. We may consider a goodwill refund at our discretion.

We correct billing errors and honor applicable statutory refunds and remedies. Nothing here removes a non-waivable consumer, payment-dispute, or chargeback right. Contact support with the invoice or order details so we can investigate. We may retry a valid authorized unpaid charge or suspend new paid work for nonpayment; we cannot increase your agreed service charges without acceptance.

A chargeback does not by itself determine whether the underlying contract debt is valid. We may submit relevant acceptance, delivery, outcome, and communication records to the payment provider to respond. We will not charge you twice for the same obligation or automatically debit a disputed amount again to bypass the dispute process. Any further recovery must follow applicable law and payment-provider rules.

7. Your responsibilities

Provide accurate account and payment information, protect your credentials, and promptly report unauthorized activity. You must have authority over the business profiles and instructions you submit. Use truthful evidence; do not fabricate, impersonate, threaten, harass, or seek unlawful suppression of legitimate reviews.

Do not interfere with security, bypass access or usage limits, upload malware, or copy, resell, or misuse our software. We may decline or stop work that is unsupported, unlawful, abusive, or inconsistent with platform rules.

8. Content, confidentiality, and AI

You retain your content. You authorize us to host, analyze, copy, and share it only as needed to provide and secure the services, carry out your instructions, support your account, and meet legal duties. We and our licensors retain ownership of our software and branding. You may use the services for your permitted business purposes.

We protect non-public case information and disclose it only for service delivery, authorized instructions, or lawful purposes described in the Privacy Policy. Submitting a case necessarily discloses relevant case information to the platform that hosts the review.

AI features can produce inaccurate or incomplete output. Review output before relying on it; it is not legal advice. An AI conversation does not by itself authorize a charge beyond the agreement you affirmatively accept.

9. Service messages and privacy

We send agreement confirmations, receipts, billing, security, case, and support updates to your account email. These are service communications. SMS or other phone messaging permissions are collected separately where required; providing a phone number is not blanket permission for marketing. Follow the message opt-out instructions or contact support to stop phone messages. Essential account notices can still be sent by email.

The Privacy Policy explains our data practices. Accepting these Terms does not replace any separate consent required for marketing, advertising tracking, or other optional processing.

• Privacy Policy

10. Liability and third-party claims

We will exercise reasonable care in providing the services. To the extent permitted by law, we exclude implied warranties and liability for indirect or consequential losses, including lost profits or business opportunities. Our total liability for a claim is limited to the fees you paid for the service giving rise to it in the preceding 12 months.

These limits do not exclude fraud, deliberate misconduct, or any liability, guarantee, or remedy that cannot lawfully be excluded. You remain entitled to mandatory consumer protections that apply to your purchase.

To the extent permitted by law, you are responsible for reasonable losses from third-party claims caused by your unlawful instructions, infringement of their rights, or material breach of these Terms. This does not cover our own breach or misconduct. We will notify you promptly and reasonably cooperate in the defense; no settlement may impose an admission or non-monetary obligation on you without your consent.

11. Suspension and changes

We may suspend new chargeable removal work for unpaid valid removal fees. A cancelled or unpaid included-removal membership does not itself suspend the platform, tracker, or Protect. We may suspend or terminate services for material breach, abuse, security risk, or unlawful activity. Where practical, we will explain the reason and give an opportunity to resolve it. Urgent protective action may be immediate. Termination does not remove accrued rights, valid charges, or mandatory refunds.

We date updated Terms and give advance email or account notice of material changes before they apply, unless an immediate change is required by law or security needs. A new price or increased charge authorization requires the applicable affirmative acceptance. Changes do not rewrite past acceptances or retrospectively increase an existing order's charge limit.

12. Disputes and contact

Wyoming law governs this agreement, subject to mandatory laws and rights that apply where you live. Contact us first so we can try to resolve a dispute in good faith. Unresolved disputes may be brought in the state or federal courts in Wyoming, except where mandatory law gives you a right to another forum. These Terms do not impose arbitration.

If a provision cannot be enforced, the remaining provisions continue. A delay in enforcement is not a waiver. Contractual obligations that need to survive termination, including valid payment obligations, confidentiality, ownership, and dispute provisions, survive.

Write to ECOM GEN LLC, 1507 Lampman Ct, Cheyenne, WY 82007-3341, United States, or use the contacts below.

• Legal: legal@thetrustreviews.com
• Support: support@thetrustreviews.com